SHIPPING INFORMATION

At Parallel AV, we aim to make delivery fast, simple, and predictable, and are happy to work with you to meet your specific shipping needs. Here’s what you can expect when you order from us.

Free Shipping in the Continental United States and Hawai

All standard televisions ship at no cost anywhere in the lower 48 states. Most orders leave our U.S. warehouse within one business day. Smaller televisions are shipped through standard carriers. Larger televisions (55″ or more) typically ship on a palette. Tracking details are sent as soon as your order ships.

Worldwide Shipping

International orders include a shipping fee calculated at checkout. Delivery times vary based on location. Please note that international customers are responsible for any customs duties or import taxes.

Factory-Direct Shipments (Custom Projects and Special Orders)

Custom-built and made-to-order TVs ship directly from our manufacturing facility. These orders include a separate international shipping fee. Delivery timelines typically range from 1–4 weeks depending on production and freight schedules.

Special Shipping Requests

Need to expedite a shipment? Prefer to delay delivery until a renovation is ready? Working around a contractor’s schedule?

Just reach out — we’re flexible, friendly, and happy to accommodate whenever possible. Email us at support@parallelav.com, and we’ll work out the best solution for you.

Damage & Lost Shipment Claims

If your shipment arrives damaged or does not arrive, contact us within 24 hours so we can resolve it quickly.

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